Privacy Policy

Introduction

Vexorant Lda. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us.

As a Portuguese company operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data We Collect

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website and services. We may collect the following types of personal data:

Information You Provide to Us

• Contact information (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Account information and login credentials
• Payment and billing information
• Technical support requests and correspondence
• Feedback, survey responses, and other communications

Information We Collect Automatically

• Website usage data and analytics information
• IP address, browser type, and device information
• Cookies and similar tracking technologies data
• Log files and system performance data
• Referral sources and navigation patterns

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. How we use your information depends on the services you use and your preferences. We use the information we collect to:

• Provide, maintain, and improve our software solutions and services
• Process transactions and manage customer accounts
• Respond to enquiries, provide customer support, and technical assistance
• Send important service updates, security alerts, and administrative messages
• Analyse website usage and improve user experience
• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Conduct business analytics and market research
• Send marketing communications (with your consent where required)

The legal basis for processing your data includes contract performance, legitimate interests, legal compliance, and your consent where applicable.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers and business partners who assist us in providing our services
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent for specific purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and infrastructure
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods vary depending on the type of information and purpose:

• Customer account data: For the duration of the business relationship plus 7 years
• Financial and transaction records: 7 years as required by law
• Marketing communications data: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months
• Security logs: 1 year

When we no longer need your personal data, we will securely delete or anonymise it.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@vexorant.pro. We will respond to your request within one month.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes
• Other appropriate safeguards as required by law

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority. In Portugal, you can contact:

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: